Address
India Office:
Electronic City, Bangalore,
Karnataka, India - 560100
Phone: +91 7719104127
UK Office:
55 Archer Road, Redditch,
Worcestershire,
Post code : B98 8DJ
Phone: +44 7721046902
Work Hours
Monday to Friday: 7AM - 7PM EST
Weekend: 10AM - 5PM EST
This is the layer underneath everything above — the systems, security, and connectivity that make our outsourcing and IT delivery reliable at scale. It isn't a service you buy on its own; it's the standard every engagement runs on, whether that's a BPO contact center or a software support retainer.
Enterprise-grade IVR, CRM software, predictive diallers and customer management tools.
GDPR, HIPAA and PCI DSS compliant infrastructure with strong privacy controls.
Email, chat, phone and social media support under one seamless platform.
UPS-backed connectivity, high-speed internet and reliable systems.
Scalable cloud and on-prem hosting sized to each engagement, with capacity added as you grow.
Backup, failover and business continuity planning so an outage never becomes a client-facing one.
24/7 monitoring of uptime, latency and system health, with alerting before issues reach you.
Multiple delivery sites and backup power so a single point of failure can't take a service down.
Every engagement — outsourcing or software — runs on infrastructure built to meet recognised data protection and security frameworks.
Platform uptime target
Monitoring & support coverage
Redundant power & connectivity
Delivery centers, no single point of failure
Data is hosted across secure cloud and on-premise environments, with the option to discuss region-specific hosting for compliance needs.
Both models are available — a shared platform with strict access separation, or a fully dedicated environment for clients with stricter requirements.
Redundant systems and a disaster recovery plan are in place so a failure at one point doesn't interrupt service delivery to you or your customers.
Yes — security reviews and audit requests can be accommodated as part of onboarding or on an ongoing basis, depending on the engagement.
This isn't a service you buy on its own — it's the standard every Globurn engagement runs on, whether that's a BPO contact center or a software support retainer. Talk to us about the outsourcing or software project it will support.
Talk To Our Team