Address
India Office:
Electronic City, Bangalore,
Karnataka, India - 560100
Phone: +91 7719104127
UK Office:
55 Archer Road, Redditch,
Worcestershire,
Post code : B98 8DJ
Phone: +44 7721046902
Work Hours
Monday to Friday: 7AM - 7PM EST
Weekend: 10AM - 5PM EST
Outsourcing isn't one-size-fits-all — BPO, KPO, and HRO each solve a different kind of operational problem. BPO hands off high-volume, process-driven work like support and data entry. KPO hands off high-judgment, expertise-driven work like research and analysis. HRO hands off the people-management function itself — hiring, payroll, and compliance. Pick one below to see it in full detail.
BPO means contracting a third party to run one or more of your recurring, process-driven business operations typically customer support, data processing, or sales operations under your standards but outside your direct payroll. It's the right fit when the work is high in volume and largely rule-based rather than requiring specialist judgment call by call. Many businesses, from small startups to large enterprises, outsource these processes to reduce cost, improve consistency, and free internal teams to focus on growth.
A dedicated outsourced team handles your contact center, data processing, and customer support operations under agreed service-level agreements (SLAs), giving you predictable cost and consistent service quality without the overhead of direct hiring.
Understanding your workflows, volumes, and service goals.
Recruiting and training agents against your process docs.
A controlled trial to validate quality before rollout.
Scaling the team to full operating volume.
Ongoing, long-term dedicated support
Variable or seasonal call/ticket volumes
Mixed workloads needing predictable cost with flexibility
Final pricing is scoped to your volume, channel mix, and coverage hours — contact our team for a tailored quote.
Most engagements move from discovery to a live pilot team within a few weeks, depending on process complexity and hiring volume.
SLAs are defined jointly during onboarding, covering response time, resolution time, and quality benchmarks, reviewed monthly.
Yes — teams flex with demand, which is one of the core advantages of outsourcing over fixed in-house headcount.
KPO goes a step beyond BPO: instead of outsourcing repeatable tasks, you're outsourcing judgment. It's built for information-heavy, high-level work — research, analysis, consultancy — where the value comes from domain expertise and interpretation, not just execution. Businesses turn to KPO when a task needs a qualified analyst's opinion, not just a process followed correctly, and when building that expertise in-house would be slow or expensive.
Domain-expert analyst teams support research services, customer and portfolio analysis, claims processing, and credit underwriting — delivering structured insight your team can act on directly.
Agreeing the objective and data sources.
Matching subject-matter experts to the work.
Structured research and modelling.
Reports and recommendations, on schedule.
Defined, time-bound research initiatives
Ongoing analytical support
Pricing scales with analyst seniority, data complexity, and turnaround requirements.
Analysts are matched by domain — finance, healthcare, legal, or research — with relevant qualifications for the engagement.
All engagements run under signed confidentiality agreements with access-controlled, audit-logged data systems.
Yes — teams are onboarded to work within your existing platforms, reporting formats, and review cycles.
HRO is different again — here, what's outsourced isn't a task or an analysis, but an entire business function: people operations. A third party administers all or part of your HR activities, from sourcing candidates to running payroll to staying compliant with local labour regulations, allowing your leadership to focus on growth rather than administrative overhead. It's typically chosen by businesses that are scaling headcount quickly or expanding into regions where they don't have in-house HR expertise.
End-to-end HR support spanning recruitment, contract staffing, payroll processing, accounting, and training & development — delivered by a dedicated HR operations team.
Reviewing current HR processes and gaps.
Candidate sourcing, screening, shortlisting.
New hire onboarding and payroll setup.
Day-to-day administration and compliance.
One-off or occasional recruitment
Ongoing payroll and HR administration
Full HR outsourcing across functions
Yes — payroll and HR processes are managed in line with applicable statutory and regulatory requirements.
Yes, our recruitment and staffing operations support both single hires and large-scale staffing programmes.
Payroll runs through a documented review process with reconciliation checks before each disbursement.