Anirban Roy

There’s a complaint I hear almost word-for-word every time I sit down with someone from an insurance company, whether they’re running claims operations for a regional insurer or scaling a newer digital-first player: “Our claims are taking too long, and…

There’s a question I get asked more often now than any other when I’m talking to founders about outsourcing: “Is this just going to be a bunch of robots?” It’s a fair question. Robotic Process Automation, or RPA, has moved…

There’s a moment every founder recognises, even if we don’t all admit it at the time. You’re three or four hires past “the team handles HR informally,” and suddenly someone is asking about a leave policy you haven’t written, or…

Every logistics operator eventually arrives at the same crossroads. Volumes are growing. Freight movements are multiplying. Customer expectations for real-time visibility, rapid exception handling, and consistent communication have quietly shifted from differentiator to baseline requirement. Meanwhile, the internal team is…

Every leadership team eventually runs into a second version of the outsourcing question. The first version is operational: which routine functions should we hand off to free up internal capacity? The second is strategic: which thinking-intensive work could be done…

There is a version of this story that almost every online retailer knows personally. You launch. Sales start moving. The product is good, the marketing is working, and suddenly the inbox is full of order queries, return requests, tracking questions,…

Every business, at some point, faces a version of the same question: Should we build this capability ourselves, or find a smarter way to get it done? Business Process Outsourcing  BPO  is the answer millions of companies around the world…

Business Process Outsourcing has quietly transformed from a back-office cost-cutting tactic into one of the most strategically significant decisions a company can make. Whether you are a startup looking to scale quickly or an enterprise seeking operational efficiency, understanding what…

Let me be direct with you. This is a question I get asked constantly  by founders scaling their first team, by operations directors reconsidering their cost structure, and by business owners who’ve hit that frustrating wall where the company is…

Introduction: The Hidden Weight of Operational Costs Every growing business eventually hits the same wall. Payroll keeps climbing. Overheads expand. Processes that once felt manageable now consume disproportionate time, budget, and leadership attention. If your operational costs are eating into…